Orders & Global Routing
Can I modify or cancel my order?
We start processing orders right away. You can modify or cancel within 60 minutes of placing your order. To do so, email us immediately at yiransportslife@gmail.com with your order number and request.
If more than 60 minutes have passed or your order has already been assigned a tracking number, we cannot cancel it. In that case, please wait for delivery and then follow our standard return process.
What countries do you ship to?
We currently ship to the United States, Canada, Australia, New Zealand, and Brazil.
We also ship to selected countries in Southeast Asia and Europe. To see if we ship to your specific country, please check the list of available destinations at checkout or view our full Shipping Policy.
How is international shipping managed?
We process and ship orders through our logistics network.
Orders are typically dispatched within 24–72 business hours after payment confirmation. Once your order is on its way, we will send a tracking link to your email.
You can also track your order anytime using our dedicated Order Tracking page – just enter your tracking number.
Please note that the actual shipping carrier may vary depending on your location. We cannot guarantee a specific carrier, but you will always receive a valid tracking number to monitor your delivery.
For more details on transit times and policies, please refer to our Shipping Policy.
Payment Security
What payment pathways do you support?
We currently accept PayPal. PayPal is a secure, PCI-DSS Level 1 compliant payment processor that uses 256‑bit AES encryption and TLS 1.3 to protect your financial data. We never store your full card details on our servers – see our Privacy Policy for details.
You can use your PayPal balance, bank account, or any credit/debit card linked to your PayPal account to complete your purchase.
More payment options will be added in the future.
Product Performance
Are Yiran Sportslife bottles leak‑proof?
Our bottles are designed to be highly leak‑resistant when used correctly. They feature food‑grade silicone gaskets, precision‑threaded caps, and a dual‑stage locking mechanism to help prevent leaks during movement.
We pressure‑test each batch to ensure durability. For best results, always check that the inner seal is properly aligned and the lock is fully engaged before putting the bottle in your bag.
Learn more about our materials, care instructions, or browse our water bottle collection.
For sizing help, see our Size & Fit Guide.
No bottle is 100% leak‑proof forever, but with proper care, ours will keep your gear dry through runs, commutes, and travel.
Where can I find detailed care and sizing information?
You can find all sizing details (capacity in oz/ml, dimensions, and fit) in our Size & Fit Guide.
Care instructions – such as dishwasher safety, cleaning methods, and temperature limits – are listed on each product page and in our Gear Index.
For quick reference: check the product page of the item you own or are considering.
Human Support Rhythms
How do I contact a real person for support?
We personally review every inquiry. To reach us:
- Submit a message through our Contact Us page, or
- Email us at yiransportslife@gmail.com
We typically reply within 24–48 hours – including weekends and holidays, though responses may take a little longer during those times.